What we collect:
We may collect your IP address, approximate or exact location coordinates
(latitude & longitude), location accuracy, and a device-based identifier.
Why we collect this:
This data is required to prevent fake, spam, or abusive reviews and to protect
platform integrity. To ensure fair usage, a maximum of
2 reviews / experiences per clinic or hospital are allowed from one device.
Technologies & third-party services used:
• Browser APIs (localStorage, device UUID) – to generate a device-based identifier
• Browser Geolocation API – to obtain user-permitted location coordinates
• OpenStreetMap (Nominatim) – for reverse geocoding coordinates into area names
• Standard server request data – to record IP address for security and abuse prevention
Guest review system:
Guest reviews rely on browser-provided data and third-party reverse geocoding
services. We store and protect this data using the best methods known to us;
however, no system is 100% secure.
Retention & deletion:
Collected data is retained only as necessary for safety, abuse prevention, and
platform integrity. You may request deletion of your review and related data by
creating a support ticket from a registered account and providing a valid reason.
Consent:
By submitting a review, you acknowledge and consent to this data processing
strictly for verification, abuse prevention, and service protection purposes.
